Welcome to Vips Wallet. Your use of Vips Wallet on our Website or Mobile App is governed by the following terms and conditions (Terms) which are incorporated herein by way of reference.Please read the following terms and conditions carefully before registering, accessing, browsing, downloading or using the Site (defined below). By accessing or using the Site or by using the Service (defined below), you agree to be bound by these terms and conditions set forth below including any additional guidelines and future modifications. If at any time you do not agree to these terms and conditions or do not wish to be bound by these terms and conditions, you may not access or use the site and immediately terminate your use of the services. Your Agreement to these Terms and Conditions for availing Service The Terms and Conditions (as may be amended from time to time, the “Agreement”) is a legal contract between you being, an individual customer, user, or beneficiary of this service of at least 18 years of age. Vips Wallet reserves the right, at its sole discretion, to revise, add, or delete portions of these terms and conditions any time without further notice. You shall re-visit the “Terms & Conditions” link from time to time to stay abreast of any changes that the “Site” may introduce.

The Vips Wallet Private Limited is an authorized Online Recharge, Bill Payments & Bookings Portal. Vips Wallet has its registered office situated at office no 408 4th Floor 1549B, Tilak Road, Sadashiv Peth, Pune, Maharashtra, India-411030.

These Terms of Use ("Terms") including our Privacy Policy define the terms and conditions under which you're allowed to use the Website and how we'll treat your account and Vips Wallet while you are a member. If you have any questions about our terms, feel free to contact us at support@vipswallet.com

1.Acceptance of Terms

By using the Website and its Services, you agree that you have read and understood these Terms and you agree to be bound by these Terms and use the Services in compliance with these Terms. The information provided on the Website is not professional advice and must not be considered as such. Your use of information provided on the Website is solely at your own risk.

You can accept the Terms by:

  1. Using the Website; orBy actually using the Services. In this case, you understand and agree that Vips Wallet will treat your use of the Services as acceptance of the Terms from that point onwards.
  2. For being a valid User you must satisfy the following condition:

You are of legal age to form a binding contract with Vips Wallet; or you are not a person barred from receiving the Services under the laws of India or other countries including the country in which you are resident or from which you use the services.


  1. The services are not available to persons under the age of 18 or to anyone previously suspended or removed from the services by Vips Wallet. By accepting these Terms & Conditions or by otherwise using the Services or the Site, You represent that You are at least 18 years of age and have not been previously suspended or removed from the Services
  2. We reserve the right to terminate any account or your use of Vips Wallet if any information provided by you is false, fictitious, inaccurate, not current or incomplete, with or without notice to you.


3.Registration to Use Services

  • You will be issued a user ID and password to access Your account.You must keep the password confidential and not share it with any other person as You are responsible for all activity on Your account, whether or not You authorized it.
  • In case of any unauthorized use of Your account or Your user id and password, please contact us at support@vipswallet.com


4.Vips Wallet Recharges

We are a Reseller Only. Vips Wallet does not provide mobile service and is only a reseller of prepaid mobile services by telecommunications service providers or the providers of such prepaid recharge (the ‘Telco’ or ‘Telcos’) or other distributors or aggregators of such Telco’s. Vips Wallet is not a warrantor, insurer, or guarantor of the services to be provided by the Telco’s. Recharge sold by us to you is sold without recourse against us for any breach of contract by the Telco. Any disputes regarding the quality, minutes provided, cost, expiration, or other terms of the Recharge purchased must be handled directly between You (or the recipient of the Recharge) and the Telco.

5.General Conditions of Vips Wallet

Vips Wallet and/or the Vips Wallet business partner reserve the right to charge and recover from the User, fees for availing the Services. These changes shall be effective from the time they are posted on to the Website or over the Vips Wallet business partner channel through which you are availing the Service. In the event that you stop or seek a reversal of the Payment Instructions as may have been submitted, Vips Wallet shall be entitled to charge and recover from you and you shall be liable to pay such charges to the Bill Payment Service as may be decided by Vips Wallet. These charges shall be charged on to your designated Payment Account or in any other manner as may be decided by Vips Wallet.

Vips Wallet offers a convenient and secure way to make payments towards identified Biller(s) using a valid Payment Account. Depending upon the Vips Wallet business partner through whom the Service is availed by you (i) the specific features of the Service may differ (ii) the number of Billers available over the Service can differ (iii) the type and range of Payment Accounts that can be used to issue a Payment Instructions can differ and (iv) the modes/devices over which the Service can be accessed can differ; and (v) the charges, fees for availing the Service or any aspect of the Service can differ. Specific details related to these aspects would be available with the Vips Wallet business partner or the channel over which the Service is being availed. From time to time, Vips Wallet, at its sole discretion, can add to or delete from such list of Billers or types of Payment Accounts that can be used in respect of making payments to a Biller. In any event (i) the type and range of Payment Accounts that can be used for making payments may differ for each Biller depending on Biller specifications (ii) there may be an additional fees/charge when using certain types of Payment Accounts in respect of a Biller; and (iii) the terms upon which a payment can be made to a Biller can differ depending on whether a Card or a Bank Account is used to issue the Payment Instruction. Further depending on the specific facilities allowed by a Vips Wallet business partner, payments to a Biller can be made either (a) by issuing a Payment Instruction for an online debit/charge to a Payment Account; or (b) by scheduling an automated debit to a Payment Account. In using the Bill Payment Service, you agree to:

  • Provide true, accurate, current and complete information about yourself (“Registration Data”), your Payment Account details (“Payment Data”), your Biller details (“Biller Data”) and
  • Maintain and promptly update the Registration Data, Payment Data and Biller Data to keep it true, accurate, current and complete. If you provide any information that is untrue, inaccurate, not current or incomplete, or Vips Wallet has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, Vips Wallet has the right to suspend or terminate your account and refuse any and all current or future use of the Service (or any portion thereof). The term biller includes telecom operators.

Vips Wallet assumes no responsibility and shall incur no liability if it is unable to affect any Payment Instruction(s) on the Payment Date owing to any one or more of the following circumstances:

  • If the Payment Instruction(s) issued by you is/are incomplete, inaccurate, invalid and delayed.
  • If the Payment Account has insufficient funds/limits to cover for the amount as mentioned in the Payment Instruction(s)
  • If the funds available in the Payment Account are under any encumbrance or charge.
  • If your Bank or the NCC refuses or delays honoring the Payment Instruction(s)
  • If payment is not processed by biller upon receipt.
  • Circumstances beyond the control of Vips Wallet (including, but not limited to, fire, flood, natural disasters, bank strikes, power failure, systems failure like computer or telephone lines breakdown due to an unforeseeable cause or interference from an outside force)

In case the bill payment is not effected for any reason, you will be intimated about the failed payment by an e-mail


Privacy of communication is subject to the terms of the certificate of authorization granted by the RBI and RBI notifications/directives etc. You specifically agree that in order to facilitate the provision of Vips Wallet Wallet, Vips Wallet may be required to disclose any information or particulars pertaining to you to any authority, statutory or otherwise.


As between you and Vips Wallet, all Materials, trademarks, service marks, and trade names contained on the Site are the property of Vips Wallet and/or third party licensors or suppliers. You shall not reproduce, distribute, transmit, modify, create derivative works, display, perform or otherwise use the Site, the platform or any of the IP rights, or attempt to reverse engineer, decompile, disassemble, or derive the source code for the platform or use the platform or Site to create a competing product. Vips Wallet is owned by Vips Wallet Services Pvt. Ltd. unauthorized use is strictly prohibited. All rights are expressly reserved to Vips Wallet.

8.DISCLAIMER, No Warranty..!!

Vips Wallet make no warranty, express or implied, with respect to the Site and Related Applications and Services offered. Vips Wallet expressly disclaim the implied warranties of non-infringement, merchantability, and fitness for any particular purpose. Vips Wallet provide the Site and Related Applications and any other technology and Services on the Site on an “as is”, “where is”, “with all faults” basis. We do not warrant that the Site or Related Applications and any products or Services shown or described on the Site or Related Applications, or other technology and services will be uninterrupted, error-free, available or operational at any particular time, or that any known defects will be corrected. We disclaim any liability for any information that may have become outdated since the last time the particular piece of information was updated. We reserve the right to make changes and corrections to any part of the content of this website at any time without prior notice.You understand and agree that you use, access, download, or otherwise obtain information, materials, or productData through the services, the site or any reference sites at your own discretion and risk and that you will be solely responsible for any damage to your property (including your computer system and device) or loss of productData that results from the download or use of such material or productData. We do not authorize anyone to make any warranty on our behalf and you should not rely on any such statement. In no event will Vips Walletbe liable for any incidental, consequential, or indirect damages (including, but not limited to, damages for loss of profits, business interruption, loss of programs or information, and the like) arising out of the use of or inability to use the site.


You agree to indemnify, defend and hold Vips Wallet and/or related parties harmless from any and all claims, losses, damages, and liabilities, costs and expenses, including and without limitation legal fees and expenses, arising out of or related to your use or misuse of the Vips Wallet, any violation of these Terms, or any breach of the representations, warranties, and covenants made by you


Notwithstanding anything to the contrary contained herein, neither Vips Wallet, nor its affiliated companies, subsidiaries, officers, directors, employees or any related party shall have any liability to users or to any third party for any indirect, incidental, special or consequential damages or any loss of revenue or profits arising under or relating to these terms, the site or the offerings, even if any of said parties had been advised of, knew of, or should have known of the possibility of such damages. To the maximum extent permitted by law, our maximum aggregate liability to you for any causes whatsoever, and regardless of the form of action (whether liability arises due to negligence or other tort, breach of contract, violation of statute, misrepresentation or for any other reason), will at all times be limited to the transaction value.


Vips Wallet reserves the right to change, modify, add, or remove portions of this Agreement (each, a “change”) at any time by posting notification to the Site or otherwise communicating the notification to you. By accepting the Terms, You authorize us to hold, receive, disburse and settle funds on Your behalf. Your authorization permits us to generate an electronic funds transfer between the payment system providers and our nodal account to process each payment transaction that you authorize. Thereafter You authorize us to transfer the payments received from Your buyers to the bank account designated by You for this purpose at the time of registration. Your authorization will remain in full force and effect until Your Vips Wallet account is closed or terminated.


All sales are final with no refund or exchange permitted. You are responsible for the information you provide for purchase and all charges that result from those purchases. Vips Wallet is not responsible for any purchase of incorrect information provided. If in a transaction performed by you on the Site, money has been charged to your Vips Wallet, credit/debit card or bank account and a recharge is not delivered within two hours of your completion of the transaction then you may inform us by sending an email to our customer services email address as mentioned. Vips Wallet shall investigate the incident and if it is found that money was charged to your Vips Wallet, credit/debit card or bank account without delivery of the recharge then you will be refunded the money within 7 working days from the date of receipt of your email. All refunds will be credited to your Vips Wallet account.


In case of any technical issues, please raise a support ticket by emailing support@vipswallet.com from Your service dashboard to let us know of the same. You can also contact us on 020 41281002 in case of urgent matters.


The Terms will be governed by and construed in accordance with the laws of India. You agree that any legal action or proceedings arising out of these Terms may be brought exclusively in the competent courts or tribunals having jurisdiction in Pune, Maharashtra, India and irrevocably submit themselves to the jurisdiction of such courts or tribunals.


Customer also agrees to receive information regarding what Vips Wallet perceives to be of their interest based on usage history via SMS, email, Push notification & phone call. This includes offers, discounts and general information. In case the customer does not want such information, they have to explicitly ask to be excluded by emailing us at care@vipswallet.comor responding to opt-out SMSes sent from time to time to the customer


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