PRIVACY AND POLICIES

We are sensitive to the scenario that We would be dealing with data and information of users. By using Our Website (www.vipswallet.com) and related mobile applications.You consent to the terms of Our online Privacy Policy and to Our processing of such Personal Information for the purposes explained in this policy by registering on the Website or by subscribing to Our services. We request You to read this Policy in accordance with Terms of Use and to use these to make informed decisions. This Privacy Policy sets out how VipsWallet uses and protects any information that You provide when You use Our Website for any transaction. We are committed to ensuring that information shared by You is protected and We assure You that it shall solely be used in accordance with this Privacy Policy.

  • We follow systematic procedures to protect the security of the information / data shared with Us and stored on our Website. The information that You have shared on our Website is stored in secure server with encryption and can be accessed only for official purposes. Any of Our employees who violate Our privacy and/or security policies related to customer’s data is subject to disciplinary action, including possible termination and civil and/or criminal prosecution.
  • In sign up procedure, You are required to provide basic mandatory information like Your name, , , mobile number, . details We never request more information than is reasonably necessary to provide requested services. We assume all the information provided by You is true, accurate, current, non-misleading, consistent and relevant. Once the registration process is completed, the said mobile number and password can be used to access Your account every time You visit Our Website.
  • Personal Information means and includes all information that can be linked to a specific individual or to identify any individual, such as:
    • o Your full name, address, e-mail address, mobile number, date of birth and bank or payment card details and any proof of Your identity and/or address that we may request
    • o Details of any transactions that You carry out through our Website or application using Your Vipsaccount and of the fulfilment of Your requests
    • o Details of any credit, debit or other card used by You for transactions
    • o Details of any bank account (including but not limited to, account holder, account name, account number, sort code, online banking PIN, Transaction Authentication Number "TAN" and password, available balance and transaction history of Your bank account), ITR, TAX certificates or any other income documents as necessary by Us
    • o Any correspondence sent by You to Us
    • o Survey that You complete through the Website or based on our request
    • o Your participation in any promotion sponsored by Us
    • o Calls that we make to You or You make to Us
    • o Information collected through Cookies
    • o Your IP address, log-in times, operating system and browser type
    • o Details of Your visits to our Website/ mobile application including, but not limited to, Traffic Data, location data, weblogs and other communication data, whether this is required for Our own billing purposes or otherwise and the resources that You access whilst visiting Our Website or mobile application
  • We use personal information to provide You with services & products You explicitly requested for, like the following:
    • o To carry out Your instructions for making and receiving payments and undertake transactions using Our services, including verifying that You have sufficient funds in Your Vips Wallet to make such payments
    • o To operate and administer Your Vips account for providing services that You have requested
    • o To notify You about changes to Our service(s)
    • o To comply with financial services regulations including retention of financial information and transactions
    • o For customer service, including answering questions and responding to feedback and complaints
    • o To provide You with information, products or services that You request from Us or which We feel may interest You.
    • o To allow You to participate in interactive features of the website or mobile application
    • o To improve Our internal customer training
    • o For financial and identity checks, fraud prevention checks, anti-money laundering and credit checks
    • o To enhance the security of Our services
    • o To send You offers based on Your previous orders and interests
    • o To complete optional online surveys which may ask You for contact information and demographic information (like zip code, age, gender).
  • Vips Wallet is required, under applicable laws, to retain certain records for a period as suggested by regulatory authorities even after closure of Your Vips Wallet account, which will include Your personal data such as Your name, contact details, customer number and transaction history, ("Retained Data"). Other than the Retained Data, We will delete and destroy all Personal Information that We hold about You when You (or we) terminate Your Vips account. We do not store Your online banking login PIN, TAN and/or password. Please note that we will not store Your credit card information. Please note that we will never ask You to disclose Your personal or security details by e-mail. If You receive any e-mail purportedly from Us requesting Your personal or security details, please do not respond to it ("Such E-mail"). Please forward any Such E-mail to care@vipswallet.com and thereafter delete the e-mail immediately.
  • o We may share Your Personal Information with third parties to provide You with services that We offer through VipsWallet, conduct quality assurance testing, facilitate creation of accounts, provide technical and customer support, or provide specific services, such as synchronization of Your contacts with other software applications, in accordance with Your instructions. These third parties are required not to use Your personal information other than to provide the services requested by You
  • o We may share Your personal information with Our subsidiaries, joint ventures, or other companies under a common control that We may have now or in the future, in which case We will require them to honour this Privacy Policy. If another company acquires Our company or Our assets, that company will possess Your personal information, and will assume the rights and obligations with respect to that information as described in this Privacy Policy.
  • o We may disclose Your personal information to third parties in a good faith belief that such disclosure is reasonably necessary to
  • o take action regarding suspected illegal activities
  • o enforce or apply Our Terms of Use and Privacy Policy
  • o comply with legal process, such as a search warrant, subpoena, statute, or court order; or
  • o protect Our rights, reputation, and property, or that of Our users, affiliates, or the public
  • o We may disclose information in the aggregate to third parties relating to user behaviour in connection with actual or prospective business relationship with those third parties, such as advertisers and content distributors
  • If You choose not to provide Your Personal Information that is mandatory to process Your request, VipsWallet may not be able to provide the corresponding services.
  • Vips Wallet has drawn up stringent security measures to protect the loss, misuse, and alteration of the information provided by You under Our control. At any point of time, when You change or access Your account information, We offer the use of a secure server. Once Your information is in Our possession, We adhere to strict security guidelines, protecting the information against unauthorized access. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. For example
    • o We use Secure Socket Layer (SSL) to encrypt the transmission of data on Our Website.
    • o We review Our information collection, storage and processing practices, including physical security measures, to guard against unauthorized access to systems.
    • o We restrict access to Personal Information to Our employees, contractors and agents who need to know that information in order to process it for Us, and who are subject to strict contractual confidentiality obligations and may be disciplined or terminated if they fail to meet these obligations.
    • o We are not responsible for third party circumvention of any privacy settings or security measures on Vips Wallet. You can reduce these risks by using common sense security practices such as choosing a strong password, using different passwords for different services, and using up to date antivirus software.
  • In order to ensure easy and comfortable surfing on our Website, each time you visit our Website, the computer collects certain statistical information. These statistics are only used to provide Us information in relation to the type of User using our Website by maintaining history of page requests and at no point they identify the personal details of the User. We may make use of this data to understand as to how our Website is being used.
  • The Website is hosted in India. If You are accessing the Website from outside India, Your use of the Website is governed by laws of India. You are transferring Your Personal Information to India, and You consent to that transfer.
  • Our Privacy Policy may change at any time without prior notification. To make sure that You are aware of any changes, kindly review the policy periodically. This Privacy Policy shall apply uniformly to Vips Wallet’s desktop website & mobile applications.
  • We may use the information collected, in connection with Your use of Vips Wallet (including Your personal information) in order to investigate, enforce, and apply our Terms of Use and Privacy Policy.
    YOUR USE OF THE WEBSITE CONFIRMS YOUR AGREEMENT TO THE PRIVACY POLICY.